Frequently Asked
Questions

A face app. It scans your face, builds the routine that fits it, and tracks whether that routine is actually working over time.

Diagnose, prescribe, prove — in that order, and the third one is the part most apps skip.

Four things. A scan that reads your face and tells you what it sees. A morning and evening routine built from that reading and from what you told us about your skin. A progress view that puts your first scan next to your latest one. And a coach you can ask anything cosmetic, whenever you want.

No. There is no rating out of ten, no attractiveness score, no ranking against anyone else.

The scan measures things that change, so that you can see whether they are changing. It never grades the person. That line is the whole product, not a disclaimer.

No, and that is a line we drew deliberately rather than a marketing angle. No mewing, no face gym, no jawline training, nothing about bone structure or “potential”.

Looksmaxxing rates the person and chases what cannot move. Skiv acts on what can move and rates nothing.

Anyone with a face. The app asks nothing about who you are and refuses no one at the door.

It is written and marketed for men, because undifferentiated skincare apps address a default audience that reads female and men bounce off them. Everything the app measures — skin, eyes, jawline — works the same on any face.

No. Skiv is built for the person with a shelf of products and no idea whether any of them are right for them — bought on packaging, on hype, or on a friend’s recommendation, and quietly not working.

You are not here to become an expert. You are here to stop guessing.

Three zones. Skin — blemishes, redness, shine, texture, marks, evenness. Eyes — pigment, shadow, fluid, the left-versus-right difference. Jawline — the contour, and what is actually behind it.

All three are things a photograph can honestly show and a routine can move. That is the filter.

No. It is a 2D photograph, analysed on your phone. No depth capture, no mesh, no scan of your skull.

No. Both used to be in, and both were removed in August 2026.

Hair was never a real measurement — density is read from above and the scan takes no top-of-head frame, so all it ever knew was where your hairline sits. Beard coverage measured fine, but it narrowed the app to one kind of face for very little in return. Skiv is not a hair app and not a beard app.

Because a photograph cannot see itch, timing, triggers, what you already use, what your skin does after you shave, or what happened the last time you tried an acid. Two conditions that look identical on camera are told apart by a question, not by a pixel.

The questions produce the verdict. The scan confirms it and then tracks it.

No. It separates four things: what is fat, what is fluid, what is skin, and what is bone.

Fluid moves in days. Fat moves over months. Skin moves slowly and partially. Bone never moves — and Skiv says so out loud instead of selling you an exercise for it.

Whenever you want. There is no limit, no schedule to keep, and no condition attached to it.

Just don’t expect a daily scan to tell you much. Skin moves over weeks, not overnight, and the comparison is what makes the scan worth doing at all.

The same photograph always returns the same reading — a score that wanders on a re-upload is a tell, and it is one we designed against.

Two different photographs are a different matter. If you want the comparison between March and June to mean something, scan in roughly the same light, at roughly the same time of day.

Yes, and pretending otherwise would be the bigger problem. A single frontal photo has no scale reference and perspective alone can invent an asymmetry that is not there.

Which is why the scan is never the only input, why anything clinical is sent out of the app rather than answered inside it, and why we make no claim about accuracy for every face, every skin tone and every lighting condition.

A morning and an evening routine, built from what the scan read and what you answered, with the steps in the order they are meant to be done. You tick them off. That is the whole daily loop.

Fit first — what matches your skin, your sensitivities and what you already own. Never because of a commercial arrangement.

A recommendation that is not right for you costs us more than it earns, because the thing you are paying for is a verdict you can trust.

Some links are affiliate links, which means we may earn a commission at no extra cost to you. Where that is the case, it says so next to the link.

We are not the seller: you buy from the retailer, on their terms. We take no payment for products and hold no stock.

No. Most shelves have something that works on them already — the problem is usually the order, the frequency, or one product quietly undoing another.

Then Skiv says so. A spot now and then is not a condition, and “this is inside normal” is a real answer here, not a failure to sell you something.

What you get in that case is prevention and maintenance — not an invented diagnosis to justify the subscription.

The questions a report cannot answer. “Why did my serum score low?” “What do I change for winter?” “Build me something under 30 €.” It turns the verdict into something you can act on tonight.

No, and that is by design. The thread lives while the app is open and is gone when you close it. Nothing is written down, so nothing can leak, be sold, or be handed over.

Your profile — the answers you gave about your skin, your concerns, your sensitivities and your goals. That is what separates the coach from a search box: every claim it makes should trace back to a line you wrote yourself.

The profile is not a transcript. It is a short row you can read, edit, export and delete at any time.

No. It is built to route them out rather than answer them, and the limit is enforced on our servers rather than in the app, so it cannot be talked around.

It is generated by an AI model. It is useful, it is not a professional, and it can be confidently wrong. Treat it as general cosmetic guidance and nothing more.

There is a daily cap, to keep the service up and available for everyone. In normal use you will not meet it.

Depends entirely on what is being fixed. Fluid moves in days, which is why week one often feels like it worked. Skin turns over in weeks. Anything structural is months, or never.

Looking different in four days is not the same as being fixed, and Skiv will tell you which one you are looking at.

No. Skiv is a cosmetic wellbeing app. It does not diagnose, treat, cure or prevent any medical condition, and it is not a substitute for a doctor.

The numbers describe the appearance of your skin. Nothing more.

It names what it is seeing, tells you that no product on any shelf moves it, and points you to a doctor or a dermatologist — with nothing to buy behind that exit.

A product that knows when not to sell you something is the entire trust position. Anything painful, bleeding, changing or persistent is a doctor’s job, not an app’s, and Skiv never screens for skin cancer.

Any cosmetic can. Patch-test anything new, follow the manufacturer’s instructions, and stop immediately if you react.

You are responsible for checking a product’s ingredients against your own allergies, whatever Skiv shows you.

Sixteen and over. The routines and the ingredient advice are not written for younger skin, and that is the one refusal built into the app.

Nowhere. The camera feed is analysed on your iPhone by Apple’s Vision framework, and the photos stay inside the app, on your phone. They are never sent to us, and the app contains no code that could upload them.

Your scan scores and your history live on the phone too. Full detail in the privacy policy.

If you have iCloud Backup switched on, yes — the folder the photos live in is included, like any other app’s data. That copy sits in your own Apple account, encrypted, under Apple’s terms. We have no access to it.

You can prevent it entirely by turning off iCloud Backup in iOS Settings.

Almost nothing. Skiv creates an anonymous account: no name, no email address, no password, no phone number — because it never asks for any of them. No record in our database identifies a person.

What we hold is the profile you filled in and a daily message count. Both are stored in the European Union, in Paris.

One thing, and only when you talk to the coach: your profile and your recent messages go to Anthropic, in the United States, so that a reply can be generated. The transfer is governed by the European Commission’s Standard Contractual Clauses.

They are not used to train models, and nothing is written to storage at either end. Your photos are never part of it.

No. There is no analytics provider, no advertising network, no attribution SDK and no crash reporter in the app or on this website. None are present, which is a stronger statement than “we don’t look at them”.

We do not sell your data and we do not share it for advertising.

In the app: Settings → Account & data → Export my data, and Delete my profile. Deletion is immediate and you do not have to ask us for it.

For anything else — access, rectification, restriction, objection — write to support@skiv.app. We answer within a month.

No, and you should know that before you rely on it. The key that connects your phone to your profile is stored on that phone. It survives deleting and reinstalling the app. It does not survive losing the device.

We hold nothing that identifies you, so there is nothing to match you against. That is the price of an account with no email and no password, and we would rather you met it here than on the day it happens.

119 € a year, with a 7-day free trial — or 19,99 € a month if you would rather not commit to the year.

The price, the billing period and the renewal terms are shown in the app before you pay, and in your App Store account afterwards.

No. There is a free trial, and after that it is a paid app. No ad-supported tier, no stripped-down free mode, no feature held back behind a second purchase.

Because it is not the same product, and the price is the first thing that says so.

The apps in the 30 €-a-year band are quizzes with a shop attached. Skiv is priced like an examination, and the money goes into the thing that makes it one: real analysis, a coach that costs us money on every message, and recommendations we are not paid to make.

At the end of the 7-day trial, unless you cancel before it ends. After that the subscription renews automatically until you stop it.

Payment is taken by Apple. We never see your card details.

In iOS Settings → your Apple Account → Subscriptions — not inside Skiv, because Apple manages the billing, not us.

Cancelling takes effect at the end of the period you have already paid for. You keep what you paid for until then.

Refunds for App Store purchases are handled by Apple, not by us: reportaproblem.apple.com.

EU consumers normally have 14 days to withdraw from a digital purchase. Because Skiv opens immediately, you are asked at the moment of purchase to consent to that immediate access, which waives the withdrawal right for what has already been delivered — as EU law allows.

The subscription does — it is attached to your Apple Account, not to the handset.

Your profile and your scan history do not, for the reason in Privacy & data: they live on the phone, and so does the only key to them.

Not yet. Skiv is on iPhone first; Android comes later. There is nothing to sign up for in the meantime.